TERMS & CONDITIONS

PRE ORDER

Please note, some items from our Black Friday sale are pre order items, due to a small delay in transit to us caused by the on going issues caused by Brexit. Items that are pre order have this stated in the product description. We will aim to have all pre orders shipped within 21 days. In most cases, it will be sooner than this. The shipping service you select and pay for, is the service your pre order will be sent once it arrives into stock. For example, if you select a next day service, your order will be sent on a next day service once it arrives into stock. If you select a 48hr service, your order will be dispatched within 48hrs of stock arriving into the warehouse, and a further 48hrs to arrive with you.

We'll be sure to keep you updated regularly with the progress of your pre order.

Black Friday & Cyber Week are subject to price change and fluctuation, and is ran purely on a promotional basis. For example, one day might be 20% off, another day might be 25% off. The purchase price in which you purchase your items at are final, and the difference cannot be made up or refunded if a price drop occurs.

Any order changes or cancellations must be within 24hrs of placing your order.

DELIVERY METHODS

Our delivery policy outlines methods, periods, and charges. Handcrafted items are non-refundable but may be exchanged.

PRE ORDER ITEMS: Allow up to 21 working days; often quicker.

Items not on pre-order ship within 1-2 working days.

We ship worldwide with the following methods:

Free Shipping (2-5 business days)
Express Shipping ($15, 1-2 working days)

SALE ITEMS

Items purchased in a sale period or at a reduced sale price are final. Cash refunds are not eligible for items purchased at sale price. Store credit will be issued for returned goods. Purchasing a sale item(s) is an acknowledgment of these terms.

DELIVERY PERIODS

We are full operational Monday - Friday year round with the exception of bank holidays. Orders placed during a bank holiday or weekend will be processed on the next available business day.

DELIVERY CHARGES

Delivery charges will be calculated and automatically applied to your order during the checkout process. This table indicates the applicable charges / how charges are calculated for the different delivery methods. All amounts are stated in GBP and are inclusive of VAT. Delivery method Charges:

Delivery method & charges

INTERNATIONAL ORDERS

Customs charges may apply. DHL Express will invoice these fees, which are non-covered.

STORE CREDIT

Store credit must be used within 12 weeks of the issue date. Store credit will expire after 12 weeks and any attempt to use the credit will be void.

COVID-19

We acknowledge we are all experiencing unprecedented times during the COVID-19 pandemic, both us as a business and you as a customer. In the case in which you may have to quarantine and cannot leave the house to return your order, we request that you contact us directly within the 30 day return period at neumiro.com@gmail.com to inform us of your situation and that you return will be late. We do not accept items that are returned to us late due to quarantining without prior notice. This policy is to protect both us as a business and you as a customer.

Afterpay

We offer the following payment options in partnership with Afterpay:

Pay in 3
Pay Later

For more details, refer to Afterpay's terms.